Cancellation policy
How to cancel your subscription, simply click the button below: subscription management portal
and open your subscription, where you can cancel, pause, skip or swap an order yourself. You can also email us at email@lissimaofficial.com and we'll cancel it for you. Either way works — you never need to call.
Lissima Subscription Policy
1. Ongoing Subscription Terms
By starting a Lissima subscription, you agree that it renews automatically at the interval you select at checkout (for example, every 30 days), and that your chosen payment method will be charged automatically each period until you cancel.
2. Cancellation & Deadline
You can cancel your subscription after a 14-day period from the date of their initial order. The purpose of this policy is to allow sufficient time for customers to receive and try our product. After the 14-day period, customers can cancel their subscription. To do so, customers must email our support at email@lissimaofficial.com to begin the return process. The cancellation request should be made after the 14-day period has elapsed. Customers will not incur any further charges or receive additional shipments once the subscription is canceled. For any questions or assistance with the cancellation process, customers can contact our customer support team.
To avoid being charged for the next period, please cancel at least 3 days before your next scheduled renewal date. If your cancellation comes inside that 3-day window, the upcoming order may already have been processed and will still be dispatched.
If that happens, you're not stuck with it — the order is covered by our standard Returns & Refund Policy, and by your statutory cancellation right below.
3. Recurring Charges
The recurring price is the amount shown at checkout when you start your subscription, and is charged each renewal period until you cancel.
If we ever need to change subscription pricing, we'll email you in advance and you'll have the chance to cancel before the new price applies. We will never increase your price without telling you first.
4. Promotional Offers & Exclusions
Limited-time promotional offers — introductory discounts, bundle deals, or sale pricing — apply to your first order only unless we state otherwise at the time.
Subscription pricing reverts to the standard subscription rate at your first renewal. The price that will apply at renewal is shown to you at checkout before you commit.
5. Payment Method
By starting a subscription you authorise us to charge the payment method you provided at checkout for each renewal.
Please keep your payment details up to date, including replacement or reissued cards. If a payment fails, we'll attempt it again and email you to update your details. We'll never keep retrying indefinitely — if we can't take payment after [3] attempts, we'll pause your subscription and let you know.
6. Length of Term
Subscriptions renew at your chosen interval with no fixed end date. There's no minimum number of orders and no set commitment — it continues until you cancel.
7. Pausing, Skipping & Swapping
You can pause your subscription, skip an upcoming order, change your delivery frequency, or swap the products in it at any time from your account, or by emailing us. Pausing keeps your pricing and settings intact for when you come back.
8. Your Statutory Rights
Your 14-day right to cancel. As a UK or EU consumer you have the right to cancel within 14 days of receiving your first order, without giving a reason, and receive a refund to your original payment method.
Each delivery is covered. Every shipment you receive under a subscription is covered by our standard Returns & Refund Policy on the same terms as a one-off order.
Nothing in this policy limits your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
9. Additional Terms
- No early termination or cancellation fees, ever
- Prices and terms may change with advance notice, and you can cancel before any change takes effect
- We may suspend or end a subscription where an account is being used abusively, or where repeated chargebacks are raised instead of contacting us
- If we end a subscription for any reason of our own, we'll refund anything you've paid for undelivered orders
How to Cancel
Two ways, both equally valid:
- In your account — log in at lissimaofficial.com, open your subscription, and select cancel. You can also pause, skip an order, change frequency, or swap products from the same place
- By email — write to email@lissimaofficial.com from the address on your order and we'll confirm within [1–2] business days
Cancel at least 3 days before your next billing date to avoid the next charge.
We won't ask you to explain why, and we won't put anything in the way of cancelling.
Billing Information
Your first charge is taken at checkout. Subsequent charges recur automatically at the interval you selected, on the same date each period, until you cancel.
You'll receive an email confirmation for every charge, with a link to manage or cancel your subscription.
Lissima - Flat 5003, Vista River Tower, M3 4GG, Manchester, United Kingdom (email@lissimaofficial.com) — we reply within 1–2 business days, Monday to Friday. Lissima is a trading name of RKPD Ecommerce Ltd, registered in England and Wales, company number 15436302.