Shipping policy
At Lissima, we're committed to delivering your order safely and keeping you informed every step of the way. Please review our shipping terms below.
Free Worldwide Shipping
We offer free standard shipping on all orders — no shipping fees added at checkout.
Processing & Delivery Times
Delivery time begins when your order is dispatched, and is in addition to processing time.
Processing: orders are typically processed and dispatched within 1–2 business days. Orders placed at weekends or on public holidays are processed the next business day.
| Destination | Delivery after dispatch | Total time from order |
|---|---|---|
| United Kingdom | 6–8 business days | 7–10 business days |
| United States, Canada, Australia, EU | 10–12 business days | 11–14 business days |
Preorders and high-demand periods: in rare cases delivery may extend to 2–3 weeks. Any extended timeframes will be shown at checkout and in your confirmation email.
Tracking Your Order
You'll receive a tracking link by email once your order has been dispatched.
Please allow a few days for tracking to begin updating — international consignments often show no movement for the first several days while in transit. This is normal and doesn't mean anything is wrong.
Customs, Duties & Import Charges
Our shipping is free, but orders delivered outside the United Kingdom may be subject to customs charges, import duties or local taxes set by the destination country.
These charges are set by your local authorities, are not included in our prices, and are the recipient's responsibility. We have no control over them and cannot predict or refund them.
If a parcel is refused because of import charges, it's treated as a refused delivery under our Returns & Refund Policy.
Delayed Orders
If your order is running significantly behind the estimates above, we'll email you.
If any order has not arrived within 30 days of purchase, we'll contact you and offer a full refund. You can take the refund or choose to keep waiting — entirely your call.
Lost Packages
Packages lost in transit. If tracking shows your package was never delivered, contact us and we'll investigate with the carrier and arrange a replacement or full refund. You don't need to chase the carrier yourself — that's our job.
Packages marked as delivered. Once tracking confirms delivery to the address provided, responsibility for the package passes to you. We're not liable for packages stolen or misplaced after successful delivery.
If tracking shows delivery and you can't locate your package, please check with neighbours, building management and around your property first — carriers frequently leave parcels in safe places without notification. If it still hasn't appeared, contact us and we'll provide any documentation you need to raise a claim with the carrier.
Address Accuracy
PLEASE DOUBLE-CHECK YOUR SHIPPING ADDRESS AT CHECKOUT. YOU ARE RESPONSIBLE FOR THE SHIPPING INFORMATION YOU PROVIDE.
We can't guarantee replacements or refunds for orders shipped to an incorrectly entered address. If a parcel is returned to us because the address was incomplete or wrong, we'll offer a full refund for the products, or reshipping to a corrected address once a new shipping fee is paid.
If you spot a mistake, email us immediately — we can usually correct it before dispatch.
Contact
Lissima Flat 5003, Vista River Tower, M3 4GG, Manchester, United Kingdom email@lissimaofficial.com — we reply within 1–2 business days, Monday to Friday. Lissima is a trading name of RKPD Ecommerce Ltd, registered in England and Wales, company number 15436302.